Important Information


Feedback & Complaints

Our goal is to provide an excellent service to all our customers.  If, however, you are dissatisfied with any aspect of our service then please let us know immediately by sending email to

We take all customer feedback seriously and will ensure your concerns are quickly and fairly resolved by the appropriate department.  Further information regarding the notification of complaints can be found within your policy wording.

Referral to the Financial Ombudsman Service:

If it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service. This also applies if you are insured in a business capacity and have an annual turnover of less than €2 million and fewer than ten staff. You may contact the Financial Ombudsman Service at:

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
E14 9SR

Telephone: 0845 080 1800

The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau. 

Online Dispute Resolution:

If you wish to complain about an insurance policy purchased online you may be able to use the European Commission’s Online Dispute Resolution platform, which can be found at

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